FAQs
Are your sizes standard?
Most of our items follow standard sizing. If our design team determines that a specific item deviates from this standard, we will note it in the product description.
Will you restock items that have sold out?
We restock select items based on inventory levels and market demand, though not all items will be restocked.
If an item you are interested in is currently out of stock, please feel free to contact us, and we will do our best to provide you with the latest inventory or restocking information.
What materials are your garments made of?
We select fabrics based on the specific collection and intended use, striving for high quality while balancing comfort, durability, and the everyday wearing experience.
Specific material details for each item are listed on the product page; please review this information before purchasing.
What payment methods do you accept?
We support various secure and convenient payment methods, including major credit cards such as Visa and Mastercard. Available payment options will be displayed at checkout.
What is the status of my order?
Once your order is successfully submitted, you can log in to "My Account" and view your order history to check the status and tracking updates.
If you placed an order as a guest, you can track your package using the shipping information provided in the shipment confirmation email.
Can I change or cancel my order?
If your order has not yet entered the processing or shipping stage, we will do our best to assist you in modifying or canceling it.
Since most orders are processed within 1–3 business days, please contact us as soon as possible if any issues arise. Once an order enters the shipping process, we cannot guarantee that modifications or cancellations can be made.
How much is shipping?
All orders qualify for free standard shipping, with no minimum purchase required.
If you would like to receive your items sooner, please contact us before placing your order to inquire about expedited shipping; additional fees will be calculated based on the delivery location.
When will my items ship?
Orders are typically processed and shipped within 1–3 business days of successful payment.
Processing times may be slightly extended during holidays, promotional events, or peak periods, but we will arrange shipment as quickly as possible.
What shipping methods do you use?
We use standard shipping for all orders, which typically takes 7–14 business days. If you require faster delivery, please contact our customer service team via email before checkout to request expedited shipping.
Will all my orders be shipped together?
To ensure you receive your items as quickly as possible, your order may be shipped in multiple packages if the items are stocked in different warehouses or have varying preparation times.
If separate shipments occur, we will provide tracking information for each package.
How can I track my order?
We will send you an email containing your tracking number. If you do not receive it, please check your spam or junk folder, or email us to request it.
Do you ship to P.O. Boxes and APO/FPO addresses?
We apologize, but we currently do not support shipping to P.O. Boxes or APO/FPO military addresses.
What is your return policy?
We offer a 30-day return and exchange policy. Eligible items may be returned or exchanged within 30 days of receipt. Items must be unworn, unwashed, and unused, with all original tags and packaging intact.
Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange unless there is a quality issue.
Please contact customer service to submit a request before returning any items; ship the items back only after confirmation. Once we receive the returned items, we typically complete the review and processing within 5–7 business days.
What if my order arrives incomplete, incorrect, damaged, or defective?
If the items you receive have quantity discrepancies, shipping damage, manufacturing defects, or other quality issues, please contact us within 48 hours of receipt and provide your order number along with relevant photos. We will verify the situation promptly and offer a solution—such as a replacement, exchange, or refund—based on the specific circumstances.
Why am I unable to complete checkout?
This is usually caused by missing required information, incorrect payment details, or a failed payment method verification.
We recommend double-checking your shipping information, billing address, and payment details before trying again. If the issue persists, please contact our customer service team, and we will assist you in completing your order.
How can I contact you for customer service inquiries?
Please contact us via email at olivia@nnewtyoz.com, and we will get back to you as soon as possible. All emails are answered during regular business days. Please also contact us by email regarding any shipping-related questions or address changes.
Most of our items follow standard sizing. If our design team determines that a specific item deviates from this standard, we will note it in the product description.
Will you restock items that have sold out?
We restock select items based on inventory levels and market demand, though not all items will be restocked.
If an item you are interested in is currently out of stock, please feel free to contact us, and we will do our best to provide you with the latest inventory or restocking information.
What materials are your garments made of?
We select fabrics based on the specific collection and intended use, striving for high quality while balancing comfort, durability, and the everyday wearing experience.
Specific material details for each item are listed on the product page; please review this information before purchasing.
What payment methods do you accept?
We support various secure and convenient payment methods, including major credit cards such as Visa and Mastercard. Available payment options will be displayed at checkout.
What is the status of my order?
Once your order is successfully submitted, you can log in to "My Account" and view your order history to check the status and tracking updates.
If you placed an order as a guest, you can track your package using the shipping information provided in the shipment confirmation email.
Can I change or cancel my order?
If your order has not yet entered the processing or shipping stage, we will do our best to assist you in modifying or canceling it.
Since most orders are processed within 1–3 business days, please contact us as soon as possible if any issues arise. Once an order enters the shipping process, we cannot guarantee that modifications or cancellations can be made.
How much is shipping?
All orders qualify for free standard shipping, with no minimum purchase required.
If you would like to receive your items sooner, please contact us before placing your order to inquire about expedited shipping; additional fees will be calculated based on the delivery location.
When will my items ship?
Orders are typically processed and shipped within 1–3 business days of successful payment.
Processing times may be slightly extended during holidays, promotional events, or peak periods, but we will arrange shipment as quickly as possible.
What shipping methods do you use?
We use standard shipping for all orders, which typically takes 7–14 business days. If you require faster delivery, please contact our customer service team via email before checkout to request expedited shipping.
Will all my orders be shipped together?
To ensure you receive your items as quickly as possible, your order may be shipped in multiple packages if the items are stocked in different warehouses or have varying preparation times.
If separate shipments occur, we will provide tracking information for each package.
How can I track my order?
We will send you an email containing your tracking number. If you do not receive it, please check your spam or junk folder, or email us to request it.
Do you ship to P.O. Boxes and APO/FPO addresses?
We apologize, but we currently do not support shipping to P.O. Boxes or APO/FPO military addresses.
What is your return policy?
We offer a 30-day return and exchange policy. Eligible items may be returned or exchanged within 30 days of receipt. Items must be unworn, unwashed, and unused, with all original tags and packaging intact.
Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange unless there is a quality issue.
Please contact customer service to submit a request before returning any items; ship the items back only after confirmation. Once we receive the returned items, we typically complete the review and processing within 5–7 business days.
What if my order arrives incomplete, incorrect, damaged, or defective?
If the items you receive have quantity discrepancies, shipping damage, manufacturing defects, or other quality issues, please contact us within 48 hours of receipt and provide your order number along with relevant photos. We will verify the situation promptly and offer a solution—such as a replacement, exchange, or refund—based on the specific circumstances.
Why am I unable to complete checkout?
This is usually caused by missing required information, incorrect payment details, or a failed payment method verification.
We recommend double-checking your shipping information, billing address, and payment details before trying again. If the issue persists, please contact our customer service team, and we will assist you in completing your order.
How can I contact you for customer service inquiries?
Please contact us via email at olivia@nnewtyoz.com, and we will get back to you as soon as possible. All emails are answered during regular business days. Please also contact us by email regarding any shipping-related questions or address changes.