Shipping Policy

Every order carries our hopes and expectations. No matter where you are, we handle every package with care and strive to deliver it to you as quickly as possible.
We ship to most countries and regions worldwide, and all orders qualify for free standard shipping.
If you would like to receive your items sooner, please contact our customer service team—either before or immediately after placing your order—to inquire about expedited shipping options (additional shipping fees apply). Please note that if an order has already entered the processing stage, we may be unable to change the shipping method.
Currently, we do not ship to P.O. Boxes or APO/FPO military addresses.

Once your order is confirmed, we typically process and ship it within 1–3 business days. Processing times may be slightly longer during promotional events, holidays, or peak order periods.

After your order ships, you will receive a shipping confirmation email containing a tracking number.
You can use this number to check your package's status at any time, or log in to "My Account" to view order details and the latest tracking information.
Tracking information is updated in real-time based on data provided by the carrier; please refer to the information displayed on the tracking page.

Delivery times vary depending on the destination country or region and the shipping method.
Free Standard Shipping: Estimated delivery within 7–14 business days.

The timeframes above are estimates only; actual delivery may be delayed due to customs inspections, local logistics arrangements, severe weather, public holidays, or other force majeure events.
Depending on local laws and regulations, import duties, VAT, or other related fees may apply in certain countries or regions. If such fees arise, they will be collected by local customs authorities or the logistics carrier in accordance with local policies; please refer to the regulations of the destination country or region for specific details.

Please carefully verify the recipient's name, shipping address, and contact number before submitting your order to ensure the information provided is accurate, complete, and correct.

If you discover an error in the address, please contact us as soon as possible:
If the order has not yet shipped: We will do our best to help you update the shipping information.
If the order has already shipped: Since the package has been handed over to the carrier, we are unable to change the delivery address.

If a package is returned due to an incorrect or incomplete address, failure to sign for the delivery, or other issues with the recipient's information, we will process a refund in accordance with our return policy upon receipt of the returned item (shipping costs already incurred are non-refundable). If you still wish to purchase the item, you may place a new order.


We cannot provide refunds, free replacements, or free exchanges for packages that were successfully delivered to the address provided in the order, even if that address was incorrect.
Furthermore, we are not liable for failed deliveries or returned packages resulting from mail forwarding, address changes, or other reasons beyond our control.
To ensure the local courier can contact you during delivery, please provide a valid phone number in your shipping address details. This helps improve delivery success rates and minimizes delays caused by the inability to reach the recipient.
If you have any questions or feedback, please contact our customer service team at olivia@nnewtyoz.com; we are happy to assist you.